Privacy Policy
Effective Date: September 5, 2026
A&D Equipment Rentals LLC (“A&D Equipment Rentals LLC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, adequipmentrentals.us, communicate with us, create an account, request or make an equipment rental, make a payment, or otherwise use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Privacy Policy Section for SMS Messaging
SMS Communications
A&D Equipment Rentals LLC may use text messaging (SMS) to communicate with clients regarding reservation confirmations, pickup and delivery details, return reminders, overdue rental alerts and other related informations. By providing your phone number and opting in through our website, you consent to receive SMS messages from A&D Equipment Rentals LLC
Messaging frequency may vary based on your service activity. Message and data rates may apply’ (NOTE: In the US this verbiage is required verbatim, carriers won’t approve mockups that include the word ‘standard’ as this implies the existence of premium rate messaging, which is no longer allowed in the US.). You may opt out of SMS communications at any time by replying STOP to any message.
Data Use and Sharing
We respect your privacy. Your contact information, including your mobile number, will only be used to provide the services you requested and will not be sold, rented, or shared with any third parties for marketing purposes. A&D Equipment Rentals LLC may share limited data with contracted service providers solely for the purpose of delivering IT services or managing communication systems (e.g., Twilio). Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect client information against unauthorized access, alteration, or disclosure.
Information We Collect
Information You Provide
- Full name
- Email address
- Telephone/mobile phone number
- Billing and payment-related information
- Rental information and reservation details
- Pickup and delivery information
- Equipment selected or rented
- Driver’s license or other identification information when required for rental verification
- Information contained in communications you send to us
- Information necessary to process rental agreements, deposits, payments, damage claims, or other transactions
We do not request or intentionally collect Social Security numbers unless specifically necessary for a lawful business purpose and separately disclosed.
Automatically Collected Information
When you use our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, date and time of visits, referring website, and website usage and diagnostic information.
We may use cookies, pixels, analytics tools, or similar technologies to operate, secure, and improve our website.
How We Use Your Information
We may use information we collect to:
- Process rental reservations and rental agreements
- Verify customer identity and eligibility to rent equipment
- Process payments, deposits, refunds, and other transactions
- Communicate regarding rentals and reservations
- Send pickup, delivery, return, payment, or account notifications
- Contact customers regarding overdue equipment or unpaid balances
- Respond to customer questions and requests
- Prevent fraud, unauthorized use, theft, and abuse
- Protect our equipment, customers, employees, and business
- Maintain records required for accounting, legal, insurance, and business purposes
- Improve our website, rental services, and customer experience
- Send promotional communications when permitted and when you have provided the required consent
- Comply with applicable laws, regulations, court orders, and legal processes
Payment Information
Payments may be processed through third-party payment processors, including Stripe.
A&D Equipment Rentals does not need to receive or store your complete credit card number in order to process a rental payment. Payment information may be transmitted directly to our payment processor and handled according to that provider’s applicable policies and security procedures.
We may receive limited payment information such as transaction status, payment method type, transaction identifiers, and other information necessary to administer your rental.
Identity Verification
For certain rentals, we may require a valid driver’s license or other government-issued identification.
Identification information may be used to verify your identity, confirm rental eligibility, prevent fraud or unauthorized rentals, protect our equipment, investigate suspected theft or fraud, and comply with legal, insurance, or business requirements.
We will only request identification information that we reasonably believe is necessary for the applicable rental or business purpose.
When We Share Information
We may share information with service providers and other parties when reasonably necessary to operate our business, including payment processors, website hosting providers, rental/reservation software providers, customer communication and SMS providers, email providers, analytics and technology providers, fraud-prevention and identity-verification providers, insurance providers when necessary, professional advisers, government authorities or law enforcement when legally required, and parties involved in a business sale, merger, acquisition, financing, or restructuring.
We do not sell your personal information as a standalone product.
Cookies and Analytics
Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, improve website performance, detect fraud and security threats, and understand how visitors use our services.
Third-party services used on our website may also use cookies or similar technologies according to their own policies.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for legitimate business purposes, including completing rentals, maintaining business and financial records, resolving disputes, preventing fraud, enforcing agreements, complying with legal obligations, and protecting our business.
Children’s Privacy
Our services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
Your Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may contact us using the information below to make a privacy-related request. We may need to verify your identity before fulfilling certain requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the Effective Date shown at the top of this policy.
Contact Us
A&D Equipment Rentals LLC Email: adequipmentools@gmail.com Phone: 716-574-1407
Our physical business address is not displayed publicly in this Privacy Policy.